Packaging

All our orders are checked before despatch and individually packaged. Each product is wrapped, packed with filler and finally wrapped with cardboard where necessary.

Shipping

Delivery times may vary based on which product you have ordered standard stock items are typically delivered between 7-14 working days depending on which international warehouse they are shipped from.

We will send an e-mail to let you know your order has been processed and dispatched. All Orders must be signed for at the point of delivery.

If there is likely to be any delay with your order, we will notify you by email or phone at the earliest opportunity, this will allow you to choose an alternative item in stock, change the specific or obtain a refund.

If you require your items to be delivered on a timed special delivery, this can be arranged at an additional cost, this is also dependent on postcode and availability.

Please familiarise yourself with our terms and conditions regarding the goods delivery process:

Someone must be at the delivery address to check the products and sign for the delivery.

You must provide us with the full delivery address including postcode, contact name and mobile and landline phone number at the time of order.

Upon signing for the delivery you are signing to confirm that you received the goods and that they are in good condition. If you sign for the goods you are accepting responsibility and liability. We will not accept responsibility if you sign without checking.

At the point of order, we will ask for a contact mobile telephone number, you may get a call from the delivery company to help organise delivery. If someone is not present when the delivery is attempted it will be re-organised for another time/day.

Returns and Refunds

Deacon Solutions Pty Ltd we like all our customers to be 100% satisfied with their purchase however if for any reason you are not completely satisfied you can return any stock items to us within 7 days for a refund or exchange, less deduction for postage and card charges. The following terms apply:

1) Our returns policy is strictly 7 days.

2) The item(s) must be returned to us in their original new condition with all of the accessories and packaging. Items that have been used, installed or damaged in any way will invalidate our offer.

3) Refunds are subject to the deduction of postage charges and a 2.5% card payment processing charge to cover card charges.

4) Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.

5) Items must be returned to the following address:

1/62 Pascoe Street, Apollo bay, Vic 3233

6) Refunds will be processed on the day we receive the item.

 

PLEASE NOTE:

Unless you use our collection service, we are not responsible for returned packages until they have been received, you are strongly advised to use a signed-for (tracked) delivery service when returning orders and we will not be held responsible for returns that are damaged or go missing in the post.

We advise customers to bear in mind if they are returning accessories via Australia, the accessories are not insured against losses or damage to the full amount of the purchase unless sent with full insurance -this will require extra postage fees, losses or damage to items sent via normal post, or via Recorded Delivery are not covered by Australia Post insurance and customers will not be able to submit a claim. We recommend you keep your receipt as proof of postage.

To return items to Deacon Solutions Pty Ltd. Please make sure to contact us first!

Please remember to include your original order number when communicating with us.